Easy onboarding and support whenever you need it

When it’s time to onboard, our team is with you every step of the way, providing both in-person and virtual support to ensure a smooth transition. You’ll also receive ongoing educational learning modules with tips and best practices to help optimize your patient management workflows and so you can make the most of The Vector Platform^™.

Step-by-step onboarding process

Our team walks you through every step of the onboarding process,
answering questions and providing guidance to facilitate a seamless transition.

1

Sales support

Our team will conduct an IT review to ensure we meet your system’s security requirements and protocols. We will also educate you on the onboarding process and answer any questions you have before moving forward.

2

Onboarding support

This is when we acquire data, work with you on optimizing and customizing clinic workflows, and train your staff and physicians to become platform experts.

3

Go live!

On your go-live date, we’ll enable reporting services, initiate patient support services, and provide comprehensive onsite implementation and training.

4

Ongoing support

Count on continuous support from our expert team, plus education and training, to assist you as your clinic and patient population grows.

Support beyond onboarding

Our commitment to your clinic extends far beyond the initial onboarding phase. Throughout our partnership, your dedicated Account Manager is available to work with you to ensure you maximize the Vector Platform and any additional services to optimize clinic efficiency, patient connectivity, and revenue generation.

Continuous & convenient education for your clinic

You’ll gain access to a growing library of online learning modules that you can access at any time. Providing helpful educational tools is part of our commitment to helping your clinic succeed and thrive.

New Feature Clinic Communication

On-demand interactive training

Interactive e-learning modules support the onboarding process and beyond to ensure a smooth and thorough training experience.

Workflow optimization tips

Gain valuable tips on how to optimize your workflows on the Vector Platform, so you are using it to its full potential.

Easily accessible resources

Training materials are available 24/7 for current or future reference, allowing team members to refresh their knowledge whenever needed.

New team member onboarding

The online modules facilitate new team member onboarding, saving clinics valuable training time while ensuring consistency.

Reimbursement & billing resources

Accurate and timely billing is critical for the success of a cardiac device clinic. A high capture rate for professional and technical fees protects the profitability of remote monitoring for cardiac device clinics by ensuring all services clinicians are providing are properly covered.

Leverage these resources and share them with billing teams to support reimbursement practices for remote cardiac device and physiological monitoring services.

Overview of the Medicare payment process:

Physician documentation in patient medical record
Transfer of information to billing/coding department
Selection of appropriate diagnosis and procedure codes
Electronic submission of claim to corresponding Medicare Administrative Contractor (MAC) in hospital’s locality
Medicare reviews claim for validity and medical necessity
Payment sent from MAC to hospital and/or physician

Billing Resources

Download and share these resources to support your clinic teams in their billing processes.

CPT codes for remote monitoring
of cardiac devices

MEDICARE REIMBURSEMENT CODES

Source: NGS Medicare

Remote Cardiovascular Monitoring Codes:

Implantable Defibrillators, Pacemakers, Implantable Loop Recorders, and Insertable Cardiac Monitors

Important update:

The 2024 Medicare Physician Fee Schedule established significant changes to the billing of cardiac monitoring services. CPT code G2066 was eliminated, with direct practice expense (PE) inputs being reassigned to codes for heart failure (93297) and loop recorders (93298). Speak to your Account Manager if you have questions regarding how to implement these changes into your billing practices.

CPT/HCPCS	Description	Frequency
93295	interrogation device evaluation(s) (remote), up to 90 days; single, dual, or multiple lead implantable defibrillator system with interim analysis, review(s), and report(s) by a physician or other qualified health care professional	once every 90 days- can be billed again on day 91
93296	interrogation device evaluation(s) (remote), up to 90 days; single, dual, or multiple lead pacemaker systems, leadless pacemaker system, or implantable defibrillator system, remote data acquisition(s), receipt of transmissions and technician review, technical support and distribution of results	once every 90 days – can be billed again on day 91
93297-26	interrogation device evaluation(s), (remote) up to 30 days; implantable cardiovascular physiologic monitor system, including analysis of 1 or more recorded physiologic cardiovascular data elements from all internal and external sensors, analysis, review(s), and report(s) by a physician or other qualified health care professional	once every 30 days -can be billed again on day 31
93298-26	interrogation device evaluation(s), (remote) up to 30 days subcutaneous cardiac rhythm monitor system, including analysis of recorded heart rhythm data, analysis, review(s), and report(s) by a physician or other qualified health care professional	once every 30 days -can be billed again on day 31