Cardiac Remote Monitoring Services & Support.

Vector combines personalized cardiac monitoring expertise with an advanced technology platform to deliver a complete solution for your cardiac remote monitoring program.


Patient Support

Our highly trained Patient Support team is focused on getting and keeping your patients connected, from new patient on-boarding to proactive troubleshooting of monitoring and connectivity issues.

Accelerate new patient on-boarding.

Every new patient receives an introductory phone call and welcome letter on your clinic’s letterhead. Our live Patient Support team is available to comfortingly walk patients through the cardiac monitoring process and address any monitoring concerns.

Routine monitoring status for every patient.

Easy-to-understand, proactive phone calls or text messages ensure every patient knows their CIED transmission schedule, device battery life, and more.

VectorConnect for lapsed transmission patient outreach.

For patients with late or missed transmissions, the VectorConnect program uses time-sensitive multi-channel outreach Рphone, text, and letter Рto engage patients and help them get their cardiac transmissions  reconnected.


Clinic Services

Our cardiac device experts let clinics filter out the noise with accurate and timely patient-specific reporting, proactive clinic notifications, and accurate billing visibility.

Simple device clinic set-up and onboarding.

We make it easy for your clinic to get started, including a tailored monitoring workflow to patient record EMR import and validation. Our patient outreach informs and assures patients that Vector Remote Care is an extension of your clinic’s capabilities.

Patient-specific reporting by cardiac device experts.

Summarized reports – managed in the Vector Platform – filter-out the noise so you can focus on prioritized patient episodes. We adhere to your clinical protocols, and tailor each analysis to patient-specific criteria, like device type, known conditions, and current medications.

Proactive clinic and physician notifications.

Real-time, tailored alerts are delivered to clinics and individual practitioners via phone, text, fax, and through the Vector Platform. The Vector Remote Care smartphone app keeps essential patient reports at your fingertips.

Accurate billing visibility.

We automate billing report creation to reduce operational workload. That way, cardiology clinics clearly know which patient bills are due -and have confidence that bills are properly coded – to maximize clinic billing. It’s no surprise that Vector customers report a 58% increase in annual revenue.


Vector Remote Care Platform

The foundation of our services, the Vector platform applies analytical intelligence to prioritize patient care, streamline clinic operations, and provide ongoing performance insight to your clinic.

Escalate “real” patient episodes for VRC expert review.

The Vector Remote Care platform evaluates every transmission to surface patient episodes that need expert assessment. The cardiac experts on our Clinical Services team diligently analyze and summarize every critical patient episode into a report for review and management.

Intelligent cardiac alerts to so you can take action.

Every patient report is ranked and prioritized. You’ll receive real-time notifications on your preferred channels – by text, email, in-application notification and more – to alert you to the patient actions you need to take.

Track and manage patients and results.

Our cardiac remote monitoring platform provides comprehensive access to every patient report, ranked by priority according to your clinic’s protocols. The Vector Platform also supports vendor agnostic integration to any EHR system, so patient records can be managed more efficiently.

On-demand insight into clinic performance.

Comprehensive monitoring dashboards provide insight into your clinic’s essential KPIs. You’ll have complete visibility into number of reports by type, clinic revenue by physician, percent of patient connections over time, frequency of Vector support outreach to patients, and more.

Ready to get Started?

Let Vector Remote Care help your clinic keep patients connected, while letting you focus on what matters most.  Request a demo and see how Vector can make an impact on your Remote Cardiac Monitoring program.